![]() If the problem continues after that, then consider posting your question to the Mozilla Thunderbird Support Forum and waiting for a reply from the community - again, steps for doing this are mentioned above and this often yields a high success rate. Specifically, look for the instructions found beneath the sub-headlines "Check that no application is specified for the HTTP content type," "Check for an incorrect preference" and "Check for interference from an extension." We both have our own laptops, so that is a. ![]() I have been through each setting in her Thunderbird profile and, since I have no problems, even compared it to the settings in my profile. Instructions for working through each of these potential situations can be found at the link mentioned above: /en-US/kb/hyperlinks-in-messages-not-working Mail server responded Connection is closed 12.' She can get to her emails by going directly to and using her email address and password. A setting in Thunderbird is blocking the URL from opening and needs to be changed or updated.A recently installed add-on or extension in your default browser is blocking the URLs from opening and needs to be removed or modified or.This could be anything from an antivirus to a new piece of software that was recently installed but conflicts with Thunderbird. Another program on the system is blocking the link from opening and needs to be removed or modified.Thunderbird 91 is our biggest release in years with a ton of new features, bug fixes and polish across the app. Existing Thunderbird users will be updated to the newest version in the coming weeks. ![]() If this does not work, then chances are the issue has been generated by one of three other possible causes: The newest stable release of Thunderbird, version 91, is available for download on our website now.
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